You have the right to withdraw from your purchase within the period defined by applicable regulations (usually 14 days from the delivery date), according to the conditions indicated on our dedicated return, refund, and withdrawal page.
Products must be in new condition: not worn (except for trying on), not washed, without damage or signs of use, and complete with tags, original packaging, and included accessories.
To start a return, please contact customer service, indicating your order number, the product you wish to return, and the reason for the request. You will receive instructions on the return address, any form to include in the package, and expected timelines.
Unless the product is defective, damaged, or sent in error by Fourteen, return shipping costs are generally the customer’s responsibility. We recommend using a tracked service and keeping the receipt until the return is confirmed.
If you receive a defective or incorrect item, contact customer service immediately, attaching photos of the product and indicating your order number. Available options, such as replacement or refund, will be evaluated according to our sales terms.
The deadline for exercising your right of withdrawal and requesting a return is indicated on the withdrawal page. After this period, returns may not be accepted unless otherwise stated or for specific campaigns announced on the website.
The refund is processed after receiving and checking the returned products. Once approved, the amount is refunded within a few business days using the same payment method used for the original order, unless otherwise agreed.
Depending on stock availability, an exchange for a different size or an equivalent product may be possible. To verify this option, contact customer service before shipping the return, to receive specific instructions.
Some product categories may be excluded from returns or have special conditions (for example, customized items or visibly used articles); any limitations are indicated in the sales conditions and, if possible, directly on the product page.
